Refund policy

  1.  RETURN (CANCELLATION)

     

    1. All goods are newly manufactured for sale or to order, as described upon Kitchen in the Garden (KinG) literature and web site.

    2. A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery, subject to the restriction in 8.3 below. It is at the sole discretion of KinG to accept returns after this date.

    3. The Customer has no right to cancel at any time should their order include a personalised requirement e.g. optional fixtures, adaptations, bespoke preferences or products made to order.

    4. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at the KinG address below, or (if they are not suitable for posting) allow them to be collected from you. Please contact us to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. It is the responsibility of the Customer to meet all product return costs, either by their own arrangement or at the direct cost levied to KinG.

    5. It is the responsibility of the Customer to retain possession and take reasonable care of the goods, until the goods have been returned to the possession of KinG.

    6. All return costs sought by KinG shall be deducted from the order monies held, thus any refund to the Customer shall be passed less this return charge.

    7. Return costs are not fixed and are based upon variables such as product and location. Typical return costs begin at £65 for a pallet.

    8. Where the Customer instructs KinG to undertake a collection and return, KinG shall notify the Customer of the return charge in writing (by email) prior to undertaking the process.

    9. KinG will not profit from any return charges received from the Customer. A return charge will always equate to the cost KinG expended

    10. Reimbursement (refund) of cancelled order monies held, less the return delivery charge defined in 8.5 to 8.10, shall be made as soon as possible. If you are a consumer exercising your right to change your mind then:

      1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

    11. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind. A product should be returned in its original condition, thus fit for re- sale as new.

    12. On placement of a website (eCommerce) order, you will receive an automated response including order confirmation and electronic invoice.  KinG reserves the right to cancel an order of any item prior to the delivery of the item.