Shipping policy

Please note: Delivery to the Channel Islands is not available for orders placed on the website, Please contact us for information on delivery options.

DELIVERY/COLLECTION

  1. Kitchen in the Garden (KinG) shall aim to fulfil all orders at the earliest opportunity, however, any time scales stated by KinG will be an estimate only.

  2. Delivery periods are provided in working days (i.e. 20 working days = 4 weeks). For the avoidance of doubt, a "working day" shall mean Monday to Friday inclusive but does not include United Kingdom public holidays.

  3. Deliveries are made on working days only, typically during the hours of 8.30am to 5.00pm, however this can vary depending on the delivery method. KinG will endeavour to give approximate delivery dates and times; however, these can only be used as an estimate and KinG can take no responsibility for failure of delivery during appraised times.

  4. The party delivering on behalf of KinG when requested shall be instructed to contact the Customer to advise a delivery date near the term of their order. This notice may vary dependant on the delivery method.

  5. Unless specifically agreed otherwise, deliveries shall be to kerbside or driveway only. It is at the discretion of the carrier or delivery driver, should they agree to transit the goods to an alternative point on the property of the Customer.

  6. KinG cannot be held responsible for delay in delivery caused by; (a) the manufacturing process, or (b) any third party, such as a contracted carrier.

  7. Should the delivery period extend beyond (whichever is longer) that published or agreed or 30 days after the date of order The Customer can cancel their order without penalty unless the product is a bespoke or made to order item.

  8. It is the responsibility of the Customer to provide free and unobstructed access for product delivery. Any failed, aborted or return delivery costs charged to KinG shall be recovered from the Customer at cost. KinG shall not be responsible for any such costs charged to the Customer.

  9. For a 'premium delivery service' to be completed, the customer must provide images and/or videos of the access route or delivery may be refused.

  10. Should a ‘premium delivery service’ fail to occur on the expected date and where KinG are at fault, KinG shall reimburse the cost of the ‘premium delivery charge’. Compensation will be limited to the ‘premium delivery service’ fee paid by the Customer at the time of ordering It is the responsibility of the Customer to notify any access concerns to KinG at point of order.

  11. In the interests of Health & Safety for KinG employees or contractors, bulky or heavy products shall not be: (a) lifted over walls, fences etc; or (b) transited to other floors other than highway level on delivery, unless specifically agreed in advance.

  12. All delivered goods must be signed for (Proof of Delivery) by the Customer or their appointed representative, at which point responsibility and risk of the goods (but not title, if unpaid) shall pass to the Customer.

  13. If the Customer cannot be in attendance on delivery, prior authority and acceptance of responsibility for leaving the unattended product must be sent to sales@kitcheninthegarden.co.uk;

  14. It is the duty of the Customer to make themselves available to be contacted prior to delivery. Should KinG or its chosen agent be unable to contact the Customer, the delivery of the order may be adversely affected.

  15. KinG is not liable for delivery delays or failures caused by factors outside of KinG control including, but not limited to, “Acts of Nature”, adverse weather conditions, road accidents, vehicle breakdown or personal illness.